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Welcome to Infomaniak Network's support centre, you will find the answers to the most frequently asked questions below.

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 Can I have a jingle or an introductory advert before starting the stream for a listener?
Yes, you definitely have the option of loading an MP3 file from your hard disk, directly from the admin console. There is a field available for this purpose below the stream, to which you want to add an intro. This only works with your radio streams in MP3 format (so the field doesn't show below the AAC streams). All listeners who log in to the streaming server will hear the intro before being able to access live streaming.

The first time you load an MP3 as an intro file, you need to wait until the next day for this MP3 to be played before the stream. On the other hand, once the MP3 file has been uploaded, you will have the option of uploading a new one, the result will can be heard already after a few minutes.

This intro should preferably not last longer than 15 seconds so that listeners are not obliged to wait too long before they have access to the actual streaming. Make absolutely sure that the intro MP3 file that you have created has exactly the same bit rate (kbps), the same sample rate (kHz) and the same mode (mono/stereo) as your usual streaming.

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